“We are doing things with technology at my practice I didn't know were even possible!”— Dr. Debra Schreibman, COTA, NMT, DC, CFMP, Founder, Lake Pointe Wellness Center“Creative — Innovative — Proactive. Bill and his team are the reliable resource we lean on without reservation.”— Michael Rettig, Founder, LIFT“Bill and his team have always been my go-to partner for anything IT related. I can trust that they'll get the job done quickly and efficiently.”— Andy Suggs, Founder & Creative Director, Reckon Branding“Bill and his team takes the SH out of IT!”— Roberto DeJesus, RD Wealth Management“Our business is CEOs, not DNS! Having an IT team you can trust makes all the difference.”— Tanya Wilson, The Institute for Entrepreneurship“The IT Hotshot team gives us peace of mind, allowing us to focus on serving our customers without worrying about whether our restaurant's technology will function properly. We don't have to worry about Wi-Fi dropping, POS terminal issues, or phones not ringing when and where we need them. Their technical guidance and support have also been invaluable as we scale and expand our business.”— Dave Filipowicz, Smokejack BBQ / Jack's Feed Store & BBQ, Alpharetta, GA“We are doing things with technology at my practice I didn't know were even possible!”— Dr. Debra Schreibman, COTA, NMT, DC, CFMP, Founder, Lake Pointe Wellness Center“Creative — Innovative — Proactive. Bill and his team are the reliable resource we lean on without reservation.”— Michael Rettig, Founder, LIFT“Bill and his team have always been my go-to partner for anything IT related. I can trust that they'll get the job done quickly and efficiently.”— Andy Suggs, Founder & Creative Director, Reckon Branding“Bill and his team takes the SH out of IT!”— Roberto DeJesus, RD Wealth Management“Our business is CEOs, not DNS! Having an IT team you can trust makes all the difference.”— Tanya Wilson, The Institute for Entrepreneurship“The IT Hotshot team gives us peace of mind, allowing us to focus on serving our customers without worrying about whether our restaurant's technology will function properly. We don't have to worry about Wi-Fi dropping, POS terminal issues, or phones not ringing when and where we need them. Their technical guidance and support have also been invaluable as we scale and expand our business.”— Dave Filipowicz, Smokejack BBQ / Jack's Feed Store & BBQ, Alpharetta, GA
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Managed IT & helpdesk

Technology that just works

You don't want IT. You want your day to go well. We take ownership of everything your team touches so problems get solved before you notice them.

We mitigate support costs by setting things up properly the first time. Once the foundation is right, the work becomes planning and maintenance instead of firefighting.

Talk to a humanBook a call678.349.9000

One number to call

No hold music, no finger-pointing between vendors. You call us and it's handled — users, devices, software, and the companies behind them.

Problems solved overnight

24/7 monitoring, patching, and quiet remediation so small things never grow into a Monday morning outage.

Effortless onboarding and exits

New hires are ready on day one with the right email, accounts, and access. Departures close cleanly, every time.

Your business is recoverable

Automated backups, offsite copies, and tested restores. If the worst day happens, you're working again in hours — not starting over.

Confidence you're protected

Endpoint protection, email security, MFA, and written policy so you can answer client and insurer questions without flinching.

Everything under one roof

Networks, WiFi, phones, point of sale, cameras, and Microsoft 365 or Google Workspace — designed together instead of bolted on.

Common questions

What's included in managed IT services?

Monitoring and maintenance of your computers and network, helpdesk support for your people, security and backup, account onboarding and offboarding, vendor coordination, and ongoing planning so equipment gets replaced before it fails.

What size businesses do you support?

Mostly small and mid-sized businesses and multi-location operations — restaurants, retail, clinics, professional services, and growing companies without an internal IT department.

Do you support more than one location?

Yes. Multi-site networks, phones, and point of sale are a core part of what we do, including new location build-outs.

Are you only local?

We serve Woodstock, Kennesaw, Acworth, and Alpharetta locally, and support clients country wide remotely.

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Set it up right the first time, and support gets quiet

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